In the event of any claim in the first instance please contact our claims department for guidance. However we have formulated a basic guide in the circumstances where clients often require more immediate assistance.

Property Claims

In the event of a claim please follow the basic steps below where relevant, we are here to help ensure this process goes as smoothly as possible for you;

  • Contact us immediately, our opening hours are; Monday – Friday 9am – 5pm on 0161 763 5277. Please be aware that polices often have claims conditions whereby if claims are not reported within certain timescales it can effect whether the claim will be paid.
  • Please take photographic evidence of any damage, especially so if you intend to make repairs prior to any insurance investigation.
  • It is a claims condition that you act as if not insured. So for example if you suffer a break in it would be an expectation that you took the necessary action to secure your premises to mitigate any further loss.
  • Do not dispose of any items you intend to claim for without prior authorisation from DPI Insurance or your insurer.
  • Make a list of the items you intend to claim for along with supporting invoices or estimates for repairs.

Vehicle claims

In the event of a claim please follow the basic steps below where relevant, we are here to help ensure this process goes as smoothly as possible for you;

  • Contact us immediately, our opening hours are; Monday – Friday 9am – 5pm on 0161 763 5277. Please be aware that polices often have claims conditions whereby if claims are not reported within certain timescales it can effect whether the claim will be paid.
  • Do not admit fault at the scene, the insurer will act on your behalf.
  • Exchange names and insurance details with the other drivers and where possible details of any independent witnesses. If someone refuses to give you their details your insurer may be able to trace them through their vehicle registration number or consider informing the police.
  • Advise DPI or your insurer about the accident straightaway, even if you don’t intend to make a claim.
  • If someone is injured, show your insurance certificate or cover note to the police. If you can’t do this at the scene take the documents to the police station within seven days.
  • Where possible take photographs that you may be able to later use as evidence if you need to make a claim.